Handling difficult people - management training

It’s easy handling open-minded, rational, compliant, cooperative people.  You hardly need any skill at all.  Therein lies a paradox.  The powerful skills you can learn on our London based "Skills with People" course are hardest to use precisely when they’re most needed and can be most beneficial.  They’re most needed when there’s tension, conflict or a crisis, and when you’re handling difficult people.  (Also see resolving disagreements and conflict resolution.)

For developing your skill and confidence in handling difficult people you need the skills and insights of emotional intelligence.  That’s precisely what you can get from the "Skills with People" course.  The two basic skills the course teaches, listening with empathy and speaking assertively are exactly what will enable you to handle difficult people.

One of the most frequently requested situations participants on the "Skills with People" course ask for practice in handing is "How to calm people down and gain their co-operation when they are resisting, aggressive complaining or objecting".  Precisely because handling difficult people isn’t easy you get lots of practice handling difficult people on the course itself.  Other participants, as well as we the trainers, enjoy pretending to be as difficult as we can be so that you can try out different approaches and get immediate feedback about what works and what doesn’t.

(Also see "Skills with People" course content, and building rapport.)