Building rapport training

The London based "Skills with People" course is an opportunity to develop the skills needed for  building rapport.  Without building rapport it's hard to achieve a meeting of minds.  Building rapport is about the quality of connection you're able to achieve with others.  A lack of the ability to do it is a handicap both in life and at work. 

At the heart of the "Skills with People" course are two fundamental communication skills.  Both are key management skills, and both are crucial for building rapport.  It's never too late to learn and improve them.  When used in combination they enable you to create an atmosphere of mutual understanding and respect.  The course coaches you in each skill separately, then coaches you to use them in combination, then coaches you in applying them to the kinds of interactions at work that you find most difficult to handle.

The two fundamental skills that are the keys to building rapport:

1. Recognising and acknowledging other people's emotions.  In other words, listening with empathy.  Empathy enables us to show people we understand them, respect them and are taking them seriously - thereby gaining their trust and creating rapport.  This makes them, in return, more receptive to our influence.
2. Making others recognise and acknowledge our emotions.  In other words, speaking assertively.  Being assertive is expressing ourselves in a way that makes others take us seriously - thereby gaining their respect.

We are frequently asked to provide short training sessions for people who want to become more effective greaters of rapport at work.  One of the most popular is "How to calm people down and gain their co-operation when they are resisting, aggressive, complaining or objecting".  During this highly practical session participants are presented with tips and techniques and shown how emotional intelligence can help when handling difficult people.  Participants are coached on how to write their own winning conversational scripts that they can take and use right away.

If this is something that would interest you contact us, or if you would like us to call you fill in an online enquiry.

See also the "Skills with People" course contents