The management training objectives of the "Skills with People" course

“Skills with People” is about your behaviour and its effect on others. That includes not only your subordinates or the people to whom you offer your services, but also your peers, superiors, suppliers or anyone else you need to be good at creating rapport with.

You are probably aware from your own experience that the way you behave affects the mood of others and that this in turn affects their willingness to co-operate. The course will make you even more specifically aware of how this chain of cause and effect works in your own particular case.

Our management training objective is to help you answer four very personal questions:-

1. Precisely what effect am I having on others - and is it the effect I want?
2. Precisely what am I doing or saying that has that effect?
3. How by changing my approach and can I achieve the effect I intend?
4. What life-time habits will I have to unlearn if this change is to be genuine and lasting?

Managers who attend the Skills with People course are learning on three levels: understanding (they become clearly aware of why some ways of dealing with people work better than others); can-do (they acquire the specific practical skills they need in order to achieve their goals); application back at work (they learn how to apply their skills back at work). That's why the course is outstandingly successful at achieving its management training objective.

Examples of the kinds of value added to the business:

Our management training objective is always to equip the people to achieve their business goals.  Therefore the impact of good management training on the bottom line of a business is essentially indirect, but that doesn’t mean it’s insubstantial.  Here are some examples how improved management skills can add value to the business:

• managers being able to win people round more quickly and successfully to new ideas and to change,
• increase in the productivity of meetings in terms of time saved, amount of business successfully concluded, quality and quantity of ideas generated,
• better and more creative solutions to problems resulting from people being more open minded,
• clearer and better communicated decision-making,
• quicker resolution of misunderstandings, disagreements and conflicts,
• increased productivity and lower staff turnover resulting from improved leadership,
• people learning more, and more quickly, from their mistakes as a result of criticism being more constructive, and being taken more seriously,
• increased “customer” satisfaction and fewer complaints as a result of better rapport and responsiveness.